InfraLoka AcademyPathwayAI
PathwayAI
Masuk
InfraLoka Academy
IDEN

Level 2 · AI for Your Profession

Public Service & Government

AI for public service work: plain-language letters and announcements, faithful meeting and public input summaries, analyses with sources, and citizen replies. Not official guidance or legal advice; authorised officials still decide.

Who it is for
Civil servants, local government and agency staff, and public programme administrators who have finished AI Foundations or know its basics.

14 lessons, about 69 minutes

Start this level

Module 1

Start safe

What never goes into a model in public service, why AI does not decide citizens' rights, and how to keep things fair. Not official guidance or legal advice.

  1. The limits of AI in public service: it assists, it does not decide5–5 minFree
  2. Citizens' data and excepted information stay out of the model5–5 minFree
  3. Decisions about citizens stay with officials, and must be fair4–5 minFree

Checkpoint: 6 scenarios

Module 2

Daily workflows

Plain-language letters and announcements, faithful meeting and public input summaries, analyses with sources, and citizen replies with approved templates.

  1. Official letters and announcements in language citizens understand4–5 minSign in to open
  2. Summarising meetings and public input faithfully4–5 minSign in to open
  3. Staff analyses and reports with checked sources and figures4–5 minSign in to open
  4. Answering citizen questions and complaints with approved templates4–5 minSign in to open

Checkpoint: 6 scenarios

Module 3

Public service prompt library

Copy-ready prompts for letters and announcements, meetings and public input, and staff analyses and citizen service.

  1. Prompt library: letters, memos and announcements4–5 minSign in to open
  2. Prompt library: meetings, minutes and public input4–5 minSign in to open
  3. Prompt library: staff analyses, service templates and citizen complaints4–4 minSign in to open

Module 4

End-to-end case

One service change from data, analysis, decision, fact sheet, announcement and FAQ, through the pre-publication check and information requests.

  1. One service change, from data to announcement and FAQ4–5 minSign in to open
  2. Checking before publication, and handling information requests after4–5 minSign in to open

Checkpoint: 6 scenarios

Module 5

Mini project

A communication kit for one of your agency's services: fact sheet, announcement, FAQ, templates, testing and notes on how it was made, reviewed before use.

  1. Mini project: a communication kit for one of your agency's services4–5 minSign in to open

Checkpoint: 5 scenarios

Module 6

Template pack

Templates for a fact sheet and notes on how it was made, plus five checklists for data, decisions, summaries, publication and citizen replies.

  1. A ready-to-use public service template pack4–5 minSign in to open

Final assessment

10 scenarios from every module; pass with 8 right. It opens once you have finished every module.

Opens after every module