Module 4 · End-to-end case: Eid hampers
Case: running and closing the season
In short
Part two of Dewi's case: the peak season runs. Rina answers chats with templates, one complaint is settled per the policy, a stock gap is traced, then the season closes with a recap against the original measures and a customer data clean-up.
After this lesson you can
- Handle peak-season questions and complaints with templates and recorded decisions
- Reconcile stock mid-season and adjust the reorder point
- Close the season with a results recap against the original measures and clear out customer data no longer needed
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