InfraLoka AcademyPathwayAI
PathwayAI

Module 3 · Shop Prompt Library

Prompts for chat, complaints and reviews

4 min read5 min readReviewed 26 October 2026

In short

Seven copy-ready prompts for chat templates: price, stock, delivery and COD, damaged goods, returns and refunds, review replies and a promo consent request. Describe the situation without the buyer's identity; a person fills in figures and sends.

After this lesson you can

  • Use seven copy-ready prompts for price, stock, delivery, complaint and review reply templates
  • Describe a customer's situation in a prompt without the buyer's name, number or address
  • Draft a consent request message before sending promotions to customers

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