Module 2 · Daily shop workflows
Customer chat reply templates
In short
Prepare templates for recurring questions, with blanks for figures you fill in yourself. Complaints and refunds follow the written policy. Polite tone, clear, no blame. AI drafts; you fill in and send.
After this lesson you can
- Prepare reply templates for price, stock and delivery questions whose figures a person fills in
- Draft complaint and refund replies that follow the shop's written policy
- Keep chat replies polite and clear without blaming the customer
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