Module 4 · End-to-end case
One service change, from data to announcement and FAQ
In short
An end-to-end case: a service office moves registration to appointment slots. AI helps at every stage, leaders decide, and one official fact sheet keeps the analysis, announcement and FAQ saying the same thing.
After this lesson you can
- Run one service change from data, analysis and decision through to the announcement and citizen FAQ
- Set the human approval point at every stage of an AI-assisted service change
- Keep the same facts consistent across the analysis, announcement and FAQ
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