Module 3 · Public service prompt library
Prompt library: staff analyses, service templates and citizen complaints
In short
Seven prompts for staff analyses and citizen service: analysis outline, critical reader, figure and source check, answer templates, complaint grouping, a serious-complaint flag, and a draft reply to an information request for the information officer to decide.
After this lesson you can
- Use copy-ready prompts for staff analyses, figure checks and service answer templates
- Use complaint triage prompts that always send serious complaints to an authorised officer
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