Level 2 · AI for Your Profession
Logistics & Operations
AI for everyday operations work: draft fleet and dispatch plans, delivery exception messages and logs, SOPs, shift handovers, vendor follow-ups and reading operations data. Driver and customer data stays protected, and safety decisions stay with people.
- Who it is for
- Dispatchers, operations and fleet coordinators, warehouse and shift leads, and operations admins who have finished AI Foundations or know its basics.
14 lessons, about 76 minutes
Start this levelModule 1
Start safe
Operations data that stays out of general AI services, safety decisions that stay with people, and how to make sure a rule is still current.
Module 2
Daily workflows
Draft fleet and dispatch plans, delivery exceptions, shift handovers, and follow-ups with vendors and carriers.
Module 3
Operations prompt library
Copy-ready prompts for fleet plans, exceptions, SOPs, handovers, vendors and operations data, all built with the Goal, Reader, Material, Limits, Shape, Check checklist.
Module 4
End-to-end case
One piece of work from start to finish: reading one route's delay data, checking the figures, then turning the finding into a new SOP, a message to the carrier and a handover.
Module 5
Mini project: a safe operations kit
Build a working kit for one real operations workflow at your site, test it on made-up data, then have a colleague who does the work review it.
Module 6
Logistics template pack
Ready-to-use templates: an SOP skeleton, a handover note, an exception log entry, customer and driver messages, a carrier request and a daily data check.
Final assessment
10 scenarios from every module; pass with 8 right. It opens once you have finished every module.