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Module 14 · Chapter 13: Troubleshooting production

Troubleshooting production

5 min read7 min readReviewed 26 October 2026

In short

Start from outside like a user, then go in layer by layer. Suspect caches storing errors, host memory, changed host keys and flags that never arrive. Close with an incident note.

After this lesson you can

  • Check production from outside, the way users see it
  • Recognise common causes: caches, memory, host keys, switches that never arrive
  • Write a short incident note once the problem is solved

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