Module 2 · Know the tool
AI as a highly trained text predictor
In short
A language model writes an answer piece by piece, picking one plausible continuation. That makes it fluent, and it also lets it be confidently wrong.
After this lesson you can
- Explain in your own words how a language model produces an answer
- Understand why a fluent answer is not necessarily right
Terms in this lesson
Understand
A large language model (LLM) is the engine behind almost every AI assistant you use for writing. The most honest way to understand a large language model is as a highly trained text predictor. During model training it reads a very large amount of text: books, articles, web pages, documents, conversations. From that reading it does not memorise a list of facts. It learns patterns: after words like these, words like those usually follow.
When you type a question, the model does not open a cabinet of right answers. It reads all the text in front of it, then writes the answer piece by piece. At each step it weighs many possible next pieces and picks one plausible continuation. That piece is added to the text, and the next step starts again, until the answer is finished. These small pieces are called tokens; the lesson on tokens and the context window in this module goes further.
Note the word "one". The model does not always pick the single most likely continuation. It picks from several reasonable ones, which is why the same question can get different answers. The lesson "Why the answers keep changing" explains this.
This way of working is where its strength comes from. The model is very good at imitating form: a formal letter, meeting minutes, a list of steps, a friendly or firm tone, simpler language. All of these are patterns it has seen very often.
The same way of working is where its weakness comes from. Names, figures, dates, article numbers and book titles are also just patterns to the model. If they appeared rarely in its reading, or your question is about something it never read, it does not stop and say "I don't know". It keeps writing a continuation that sounds natural. The result can be a figure that looks precise, a quote that sounds official or a reference that looks convincing, with no basis at all. A fluent, confident answer like this is called a hallucination. Fluency is the model's skill; truth is a separate thing to check.
One more thing makes fluent answers risky: the tone is almost always equally confident, whether the answer is right or invented. A person who is unsure usually sounds unsure. A model does not. It can write a wrong sentence with the same tidy wording, spelling and tone as a right one. So tidy, long or full of jargon is no sign that an answer has been checked.
That is why a language model is most useful for working on material you give it: summarising, rewriting, structuring, changing shape, finding patterns in text you paste. There the material is in front of the model, and you can compare the result with the source. It is riskiest when asked to recall specific facts without a source: figures, names, dates and rule references. The maternity-leave example, with an invented condition and an outdated rule, is covered in full in the lesson Why models make things up.
Before
The prompt
I need a famous quote on leadership from a national figure, with the year and the occasion, for the opening slide of my presentation.
What came back
Sure. "A true leader does not walk in front to be seen, but in front to clear the way." This line was delivered in a national day speech in 1962 and is often quoted in leadership training.
After
The prompt
I need an opening line for a presentation on leadership to the operations team. Do not write a quote from a public figure unless there is a written source I can check myself, and name the source. If there is no certain source, write three original opening lines and mark them as not quotes.
What came back
I cannot confirm a written source for a public figure's quote on leadership, so here are three original opening lines (not quotes): 1. A strong team is not born from one great person but from small habits kept together. 2. Leading on the floor means knowing when to speak and when to listen. 3. The smooth road today was built by people willing to smooth it yesterday.
What changed
- The first answer sounds convincing, but the year and occasion have no source. The whole quote may be invented.
- Permission to skip quoting when unsure gives the model an honest way out.
- The second result can be used without the risk of putting words in the mouth of someone who never said them.
Common mistake
- Mistake
- Assuming a tidy, long, confident answer must be right.
- Why it hurts
- A model writes inventions in the same confident tone as facts. If you treat tidiness as a sign of truth, a wrong figure or reference slips into a report, letter or slide, and it carries your name.
- Do this instead
- Separate form from content. Enjoy the model's help with form, then mark every name, figure, date and reference as something to check against its source before you use it.
Try
Sorting card
Sort these tasks: a good fit for a language model, or risky without a source?
Turning a list into a table
Summarising minutes you paste in
Stating a competitor's headcount
Rewriting a paragraph to sound more polite
Naming the article number of a regulation from memory
Stating today's exchange rate
6 cards left
A colleague asks, "So the AI looks the answer up on the internet?" Which explanation fits best for a language model with no search tool?
Open the cards: common beliefs about AI and the reality.
AI knows patterns from its training data, not every fact, and nothing that happened after it.
Fluency is the model's skill. Truth has to be checked separately.
A model predicts text. Some output resembles reasoning, but it has no experience and no accountability for the outcome.
Not always. Without clear permission and material, a model tends to keep writing an answer that sounds natural.
Take home
Ask this before trusting an answer
- Does the answer come from material I gave, or from the model's memory?
- Are there names, figures, dates or references to check?
- Is the confident tone making me forget to check the content?
- Who is responsible if the answer is wrong?
What went wrong for us
Articles that looked right
- Context
- We built an analysis aid that screens social media posts against relevant statutory articles.
- What happened
- In early tests the model cited article numbers and wording that sounded convincing. From the output alone, we could not tell which were right.
- Impact
- Nothing reached users. Had it slipped through, legal analysis could have rested on the wrong articles.
- Root cause
- The model predicts the most likely text, it does not fetch text from a source. Article numbers are a pattern that is easy to imitate.
- What we did
- The tool was changed to show article text from a stored source, not from the model's memory, and to mark all output as a draft.
- The guard we keep now
- Every cited article must be verified by counsel against the official source before use.
The lessonA reference that sounds right still has to be checked at its source.
What it means for your workUse any article number, figure or quote from AI only after you have found it yourself in the official text.
